The Client and Coach have engaged in a fee based service; which may be intangible and has no guaranteed results.
Schedule and Fees
The fee is payable at the time of service through a provided online portal where invoicing is not the default; such as ongoing subscriptions. Personalized payment arrangements can be made prior to sessions as needed and agreed upon by Coach and Client. The calls/meetings length shall be determined when scheduled; additional time may result in additional fees. This will be determined during the session if Coach and Client determine extra time is appropriate. If rates change before this agreement has been signed and dated, the prevailing rates will apply.
The refund policy in effect for the term of this Agreement is as follows: There are no refunds for completed sessions. A pre-paid Coaching Series that is cancelled before completion will be eligible for a 75% reimbursement on balance of prepaid sessions that are not fulfilled. Client has 6 months to fulfill prepaid sessions; if not cancelled, remaining uncompleted sessions will no longer be refundable after 6 months from date of Coaching Agreement or the last appointment, whichever is later. It is the Clients responsibility to make the time for their personal development.
Client agrees that it is the Client’s responsibility to notify the Coach in advance to cancel or reschedule any scheduled calls/meetings. Life happens. Coach will attempt in good faith to reschedule the missed meeting. If cancellation becomes a habit, there will need to be an agreed upon remedy. Coach will wait 14 minutes after which you will be considered a “no-show” and Coach reserves the right to bill Client for a missed session.
Release of Information
The Coach does not store or share any Client financial information.
Record Retention Policy
Coach is not responsible for payment processing activities beyond the invoicing of services. If questions or concerns with invoicing, the Client shall inquire with the Coach. The payment processors (ie PayPal, Stripe or other) maintains all Client payment information. Client will defer to payment processors directly for issues or questions pertaining to their payment processing.
Either the Client or the Coach may terminate this Agreement at any time with a minimum advance of next appointment, 3 days notice via email. Client agrees to compensate the Coach for all coaching services rendered through and including the effective date of termination of the coaching relationship. Pre-paid balances for services not received will be reimbursed at 75% per the refund policy if cancelled per termination policy. Failure to cancel may result in forfeit of pre-paid fees.
Except as expressly provided in this Agreement, the Coach makes no guarantees, representations or warranties of any kind or nature, express or implied with respect to the coaching services negotiated, agreed upon and rendered. In no event shall the Coach be liable to the Client for any indirect, consequential or special damages. Notwithstanding any damages that the Client may incur, the Coach’s entire liability under this Agreement, and the Client’s exclusive remedy, shall be limited to the amount actually paid by the Client to the Coach under this Agreement for all coaching services rendered through and including the termination date.
If a dispute arises out of this Agreement that cannot be resolved by mutual consent, the Client and Coach agree to attempt to mediate in good faith for up to 30 DAYS after notice given. If the dispute is not so resolved, and in the event of legal action, the prevailing party shall be entitled to recover attorney’s fees and court costs from the other party.
If any provision of this Agreement shall be held to be invalid or unenforceable for any reason, the remaining provisions shall continue to be valid and enforceable. If the Court finds that any provision of this Agreement is invalid or unenforceable, but that by limiting such provision it would become valid and enforceable, then such provision shall be deemed to be written, construed, and enforced as so limited.
The failure of either party to enforce any provision of this Agreement shall not be construed as a waiver or limitation of that party’s right to subsequently enforce and compel strict compliance with every provision of this Agreement.
This Agreement shall be governed and construed in accordance with the laws of the State of Washington, without giving effect to any conflicts of laws provisions.
This Agreement shall be binding upon the parties hereto and their respective successors and permissible assigns. Please sign this Client Agreement prior to the first scheduled coaching meeting.